FAQ

We accept the following payment methods: American Express, VISA, Mastercard, Maestro, PayPal, Shopify Pay, Apple Pay, Google Pay and Clearpay (please, find more details about Clearpay conditions by clicking on the following link)

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.

Please note Gift Cards are not included within our return policy, so we do not accept its return.

You can manage your return in this link. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email.

We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery just when the product/s suffer a defect entitled to us. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

However, when the devolution occurs for any other reason we will not refund the cost of delivery you paid or your cost of returning the Product(s) to us, as you are responsible for those costs. We will refund any money received from you using a gift card, unless agreed otherwise.

Once we accept your return, this depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.